servisair

Servisair has risen to the challenge to be the proud winner of two Thomson Airways awards for delivering service excellence.

The summer season “3 For 3” challenge, conducted by Thomson Airways over the busy peak months, measured handling agents on their performance and customer satisfaction. Using feedback from over 500,000 passengers along with key performance data, the competition was introduced in order to encourage high levels of customer service as well as supporting day to day on time performance initiatives.

Servisair was delighted to gain pole position in all categories awarded.

In the ’major station’ category, the Manchester team performed superbly and were head and shoulders above targets to scoop the top prize. Servisair also secured the top spot for the ‘regional stations’, with Birmingham the clear winner.

Speaking of their success, Darren Harding, VP Business Development commented “The competition has inspired an exceptional performance across all our airports and our teams have really enjoyed the challenge. Servisair continues to raise the bar in terms of delivering a consistent high quality service. We are very proud of our teams in Manchester, Birmingham and throughout the UK who have provided Thomson Airways with exemplary service and won both of these top spots.”

Alan Blake, Head of Airport Operations for Thomson Airways added “We recognise the tremendous effort that the Servisair has put in over the summer months, and would particularly like to congratulate the teams in Manchester and Birmingham for their excellent achievements.”